Shipping, Returns & Replacements
At House of Kinkini, we want your jewellery shopping experience to feel as special as the pieces you choose. Every order is handled with care and packed thoughtfully for its journey to you.
Shipping & Delivery
Delivery Across India
We aim to deliver our jewellery safely to customers across India through our designated shipping partners.
Order Processing
Orders are generally processed within 1–3 business days, subject to product availability, order verification, and any customisation requirements. Orders involving made-to-order or customised jewellery may require additional processing time, which will be communicated where applicable.
Delivery Timeline
Estimated delivery timelines will be communicated at checkout or in your order confirmation. Delivery may vary depending on your location, courier operations, weather conditions, and other circumstances beyond our control.
Tracking Your Order
Where tracking is available, your tracking details will be shared once your order has been dispatched.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before payment.
Returns, Replacements & Refunds
We want you to be happy with your House of Kinkini purchase. If something is not right with your order, please contact us so we can review the issue.
Damaged, Defective or Incorrect Orders
If your jewellery arrives damaged, has a manufacturing defect, or is different from the item you ordered, please contact us within 48 hours of delivery at enquiry@houseofkinkini.com.
Please share your order number, clear photographs of the product and packaging, and a continuous unboxing video, if available. These details help us assess the issue promptly.
Eligibility for Replacement
Once the issue has been reviewed and approved, we will communicate the available resolution, which may include a replacement, repair, or refund, as appropriate under our policy and applicable law.
Return or Reverse Shipping
Where a return or replacement is approved, we will explain the return shipping arrangements and any applicable charges in advance. Customers will not be charged for resolving a verified issue caused by an incorrect, defective, or damaged product where applicable law requires otherwise.
Product Availability
If a replacement is approved but the original item is unavailable, we will contact you to discuss an appropriate alternative resolution, including a refund where applicable.
Change of Mind
Please contact us before placing an order if you need clarification about size, dimensions, materials, colour, or styling. Any exclusions for change-of-mind returns will be disclosed clearly before purchase and will remain subject to applicable consumer protection laws.
Important note
A product-specific restriction, including for earrings or customised jewellery, does not exclude remedies available under applicable law for defective, damaged, misdescribed, or incorrectly supplied products.
How to Reach Us
For shipping, return, or replacement assistance, please contact:
Please include your order number so we can assist you efficiently.
Thank you for choosing House of Kinkini.